Library Guides: Frontline Services Procedures & Work Instructions: Fulfillment/Access FAQs

Fulfilment/Access FAQs

Fulfillment/Access FAQs is a quick directory of links for Information Staff on virtual service points.

Test your Alma knowledge checklist is useful for training new Librarians and Student Library Assistants.


Document/task	Links	Important Information
CSU Loan Privileges	CSU Loans	Standardised loans for staff and students
How to find patron information	Patron record look up Work Instruction	How to find a patron in Alma - step 2 Patron Services screen Patron loans list and renewing- step 4 emailing current loans report - step 5 recalling loans - step 6 Lost loans - step 7 Notes - step 8 & 16 Returns list - step 9 Request/hold list - step 10 & 11 Place in request queue - steps 10 & 11 User Details screen General Information tab - step 14 User group Expiry date Record created or updated by details Home campus Contact Information tab - step 15 Find email addresses Notes Tab - step 16 Fines/Fees tab - step 17 Attachments tab - step 18 Find overdue notices & digitization requests
Loaning items	Loans Work Instruction	How to loan an item - steps 1 to 8 Send an activity report - step 9
Placing Requests	Placing Hold Requests for Patrons Placing Item-Specific Requests Placing Digitisation Requests for Patrons	includes how to look up number of requests on an item
Follow Up Reports	Handling follow-up reports	email Follow Up Reports to owning campus library using the generic email accounts below.
Library generic email addresses (Access team)	Albury-Wodonga thurlib@csu.edu.au Bathurst bathlib@csu.edu.au Dubbo dublib@csu.edu.au Orange oralib@csu.edu.au Port Macquarie portlib@csu.edu.au St Marks stmarkslibrary@csu.edu.au Wagga Wagga waglib@csu.edu.au	use for forwarding general queries to access or follow up reports
Library Fines and Charges	Fines are only applied when a loan is lost or damaged. Late fines are removed once the loan is returned
Community Borrowers	Library Services for the Community Library Services for Alumni	new on the spot community record instruction Community borrowers include Alumni, ULANZ, School, TAFE and Walk in users Alumni members are organised through the Alumni Team Membership is free No intercampus or ILL for community borrowers
Replied Paid Address Labels	Step 11 in Standard Post eParcel Work Instruction	Replied paid labels should only be sent to Online students in Australia only. They should not be sent to off campus staff Reply paid labels are not to be sent to overseas students.
Alternative Addresses Spreadsheet (includes patron requiring tracking labels)	S:\Academic\Library Services\_COMMON\Policing alternative addresses.xlsx	patrons with alternative addresses will have a note in their record