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Library Client Survey 2021: Responding to your feedback

Responding to your feedback

Thank you everyone who participated in the 2021 library client survey.

You gave us some much appreciated feedback on what you value from the library. We heard you!

This Library guide will show you what we're working on now to make your library experience at Charles Sturt better.

Summary

What is included in this guide?

This guide presents:

  • Who you are;
  • What you thought we did well;
  • What you told us;
  • Areas we'll focus on.

We'll discuss the feedback and our response for all services, including all online services and campus libraries at Albury-Wodonga, Bathurst, Dubbo, Orange, Port Macquarie and Wagga Wagga.

Why did we survey you?

We run a Client Satisfaction survey to find out what library services are really helping you, and what library services you need us to improve.

Our performance is benchmarked and ranked on an overall average performance against 20 Australian university libraries.

We use feedback from this survey to improve our existing services and facilities, so we can help you study, research and work more effectively.