We offer a lot of services at CSU library, both on campus and online, and we need to make sure you can find out what these services are and how to access them. We also need to make sure the services themselves are the best they can be.
You told us you appreciate our online classes and in-class librarian support, and you want us to get in touch sooner when you start your degree, to let you know what we can offer.
You gave us a higher score for communication this year than in previous surveys, but there is still room for improvement.
Many of you told us that you didn’t hear about some of our services until the end of your course. Others suggested services that we already offer, which tells us we aren't promoting them effectively.
Services you didn't know we provide include:
We’re going to increase our involvement in orientation activities. We'll also provide more information about the library to you during your first year subjects, to help you get started with library services.
You provided some great feedback about our postal services, including the SSAF-funded Reply Paid post service for online students. You also love having the collection available 24/7 on our Dubbo, Orange and Port Macquarie campuses.
You did identify a few issues and areas we can improve, including:
We’re already investigating alternative postage solutions and tracking deliveries. We’ll also review loan periods for some equipment, and improve library notices about changes to digitisation requests or recalled loans.
You told us that you appreciate having access to the Library staff to help you locate and use library resources. We received a number of positive comments about library classes and librarians assisting on your subject discussion boards, which is great!
Areas we're going to work on include:
We're also going to investigate developing a pop-up for the library website, so you can access the Chat services more easily or be informed about our opening hours.