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Library client survey 2014: Library Resources

Library resources: What are they?

Resources are the materials you need to get your study and research done. We usually think of eBooks, print books, journals and journal databases, but along with this we need to include the services used to find these materials, including the library website and Primo Search. Most of your feedback related to accessing eBooks, utilising the library website to find and use items, accessing physical books and eJournals and articles.


You appreciate the access you get to eBooks!

But, now that you have worked out that they are available 24/7 from anywhere with an internet connection you want more!

Our response:

  • We now prioritise eBook purchases over physical book purchases.
  • In 2015, 69% of our book purchases have been eBooks (up from 56% in 2012).
  • We are investigating ways that you, the library user, can more directly and easily get the eBook titles you need for your studies and research through different patron driven acquisition models.
  • We are refining eBook access, investigating different loan models that mean more of you can access an eBook when you need it.
  • We continue to monitor the different software you might need to access eBooks, and the compatibility with different devices.
  • You can now download CSU library eBooks onto a personal device, such as a smartphone or tablet using a Bluefire Reader or Aldiko Book Reader.


Books and ejournals

Many of you find the quality of our online resources and physical collections support you well in your studies and research.

While we always strive to have the resources you need on the shelves ready for you to borrow, some of you mentioned that it was sometimes difficult to find the books you needed.

Our response:

  • Improved collection signage so that you know where to look in the library for your book.
  • Shortened loan periods and automatic recall of high use items.
  • A review of our purchasing guidelines and subscriptions priorities for key journals and journal databases so we purchase and subscribe to the resources most useful to you.
  • Changed loan periods so that students and staff can borrow items for longer if it is not a high demand item.
  • We now send reminder emails to let you know your loans are coming due so you can return or renew the items.
  • We have added a Library widget to the Student Portal home page that lets you know when your loans are due. 
  • Port Macquarie students can now borrow an extended range of CSU books from a new purpose built library on the new campus.
  • We now hold an extensive collection of law and engineering books to support our new engineering and law degrees

Primo Search

Primo Search is our single search interface for discovering library resources. It provides such a large amount of resources you sometimes find it doesn't give you the search results you were hoping for. 

Our response:

  • We launched our own YouTube channel CSU Library with heaps of new videos demonstrating how to find and use library resources.
  • We updated our short online videos which show you how to use the different features of Primo. See them on our Online Tutorials webpage.
  • We updated Primo Search so that placing requests is now simpler.
  • We are continuing with our Online Library Workshops which include an introduction to library services and a workshop devoted to searching for online journal articles.

Accessing our resources

You appreciate our digitisation service, where we scan book chapters and journal articles for you. You also love the free postal delivery of books to distance education students.

However, some of you aren't aware of this service and other resources we have developed to help you find quality information.

Our response:

  • We launched a new library webpage to make it easier for you to find the resources and services you need when you need them.
  • We are refining our social media strategies to ensure you find out what services you can access when you need them.
  • We promote services and resources on CSU Social - be sure to follow the Library feed under Student Services.
  • We will continue to to promote this service in workshops and orientation sessions.
  • All items digitised for eReserve are now text searchable using Optical Character Recognition (OCR).