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Library client survey 2014: Responding to your feedback

Responding to your feedback

 

Thank  you everyone who participated in the 2014 library client survey

You gave us some much appreciated feedback on what you value from the library

We heard you! 

This Library guide has been put together so you can see what we are working on to make your library experience at CSU even better.

Why do we survey you?

Every two years we run a Client Satisfaction survey to find out what library services are really helping you in your study, research or work and what library services you need us to improve.

Our performance is benchmarked and ranked on an overall average performance against approximately other Australian and New Zealand university libraries.

We use feedback from this survey to  improve our existing services and facilities so that you can study and research more effectively.

What is included in this guide?

This guide presents the things you thought we did well, where we could do better, and how we have responded. The results of this survey reported here relate to the CSU library website and associated services, and the campus libraries at Albury-Wodonga, Bathurst, Dubbo, Orange, Port Macquarie and Wagga Wagga.

Our latest improvements

Refreshed carpet, paint and shelving at the Wagga Wagga campus

Refreshed carpet, paint and shelving at the Wagga Wagga campus

Comfortable couches for group study sessions at the Wagga Wagga campus

Comfortable couches for group study sessions at the Wagga Wagga campus

Individual and group study desks at the Wagga Wagga campus

Individual and group study desks at the Wagga Wagga campus

Enjoy a light and airy space in which to study at the Wagga Wagga campus

Enjoy a light and airy space in which to study at the Wagga Wagga campus

Group study booths at the Bathurst campus

Group study booths at the Bathurst campus

Comfortable seating at Bathurst

Comfortable seating at Bathurst

Group study room at the Port Macquarie campus

Group study room at the Port Macquarie campus

Seating and collection at the Port Macquarie campus

Seating and collection at the Port Macquarie campus

Study booths at the Port Macquarie campus

Study booths at the Port Macquarie campus

Powered desks at the Orange campus

Powered desks at the Orange campus

Comfortable bean bag chairs at the Orange campus

Comfortable bean bag chairs at the Orange campus

Powered desks at the Orange campus

Powered desks at the Orange campus

Discussion lounges at the Orange campus

Discussion lounges at the Orange campus

View of Library from top level at Dubbo campus

View of Library refurbishments from top level at Dubbo campus

New red and grey study booths at Dubbo campus

New study booths at Dubbo campus

Comfortable bean bag chairs in the Library collection at Dubbo campus

Comfortable bean bag chairs in the Library collection at Dubbo campus

Self-check kiosk and study space at Dubbo campus

Convenient self-check kiosk and study space at Dubbo campus

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