If you already have a previous version of EndNote installed on your personal computer (version X8.2 or earlier):

• Open the Control Panel (via the Windows 'start' button on the bottom left)
• Select 'Programs & Features'
• Find and select EndNote in the list of programs
• Click on the 'Uninstall' option at the top of the page

You can then download and install the new version of EndNote.

If you already have a previous version of EndNote installed on your personal Mac computer (version X8.2 or earlier):

• Open the existing version of the EndNote application
• Select EndNote from the toolbar
• Select Customizer
• Click on Uninstall
• When the process is finished, go to Finder > Applications
• Drag the EndNote application folder to Trash

You can then download and install the new version of EndNote.