Effective reference interviews are key to quality service in information organisations. Their purpose is to establish the client's initial enquiry, then ask additional questions that clarify and reveal details about the true information need.
There is a variety of useful resources about reference interviewing on the web, including videos and learning modules. Make sure to evaluate the trustworthiness of each source before using it for your assessment.
Here are some sample resources:
Charles Sturt University acknowledges the traditional custodians of the lands on which its campuses are located, paying respect to Elders, both past and present, and extend that respect to all First Nations Peoples.
Charles Sturt University is an Australian University, TEQSA Provider Identification: PRV12018. CRICOS Provider: 00005F.