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INF211/406 Research Skills Guide: Reference interviews

Reference interviews in Information Organisations

Effective reference interviews are key to quality service in information organisations. Their purpose is to establish the client's initial enquiry, then ask additional questions that clarify and reveal details about the true information need. 

There is a variety of useful resources about reference interviewing on the web, including videos and learning modules. Make sure to evaluate the trustworthiness of each source before using it for your assessment.

Here are some sample resources:

Useful resources

Some of the resources on reference interviewing in the Library collection include:

Additional Reading

Schwartz, H. R., & Trott, B. (2014). The application of RUSA standards to the virtual reference interviewReference & User Services Quarterly, 54(1), 8-11

Conducting the Reference Interview

Charles Sturt University acknowledges the traditional custodians of the lands on which its campuses are located, paying respect to Elders, both past and present, and extend that respect to all First Nations Peoples.Acknowledgement of Country

Charles Sturt University is an Australian University, TEQSA Provider Identification: PRV12018. CRICOS Provider: 00005F.