Customer service is all the things we do to make sure you get your resources. It is the people you see behind the desk, helping you find the books on the shelves, delivering resources to you, answering your questions via phone and online chat and running classes showing you how to use the library.
You've told us how important it is to have the skills to identify, locate, evaluate and use information.
Many of you have accessed the services we run to help you with this and really value how these services have supported your study. However, there are still some of you who haven't been able to access these services, or remain unaware of them.
We've provided signs in the library print collection that link you to library resource guides specific to your study area.
Coming soon: An extension of our embedded librarian program into more first year subjects and courses, and further promotion of our different library services through our social media channels.
You loved the help our staff can give you in person.
But, sometimes you need extra help finding books and resources.
You've let us know that you love our virtual services, especially our online chat service and our toll free number, but you needed a library website that allowed you to find resources and help more easily
"Online services are brilliant and make studying via distance quite an easy task”
Some of your feedback indicated some parts of the library website were not easy to navigate to, meaning you couldn't always find the resources and services you needed.