Resources are the materials you need to get your study and research done. We usually think of eBooks, print books, journals and journal databases, but along with this we need to include the services used to find these materials, including the library website and Primo Search.
Most of your feedback was about Primo Search and our eBook collection, which we're taking on board as we go further.
Primo Search is one of our highest "Needs Improvement" areas, and you gave us lots of ideas about which improvements to make.
We plan to improve:
We also want to raise awareness of how to use existing tools, like how to save searches, how to use facets and filters, etc.
What we've done so far:
You consistently tell us that the most important factor for you is whether “Online resources (e.g. online articles, databases, ebooks) meet my learning, teaching and research needs”. This year your rating of our performance in this area put CSU Library in the top 20% of Australian University Libraries.
Generally, you love our eBooks and requested that more be purchased. The bulk of the issues raised were related to a lack of knowledge regarding accessing and using eBooks.
We’ll focus on:
eJournals and databases
Comments about eJournals and databases raised several issues, including:
We'll focus on:
Regarding our physical collections, you've suggested several ways to make improvements:
We’ll focus on improving signage in our libraries; find ways to find resources; better promotion of our services; investigating ways to improve delivery times; and replacing high demand items with eBooks wherever possible.
After your feedback in the 2014 client survey, we updated our public facing Library website and our Student Portal Library site. Your satisfaction with them has increased since then, which is a great result.
We know we can still improve, and you've identified:
We'll work on making improvements to these aspects of the websites.