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Library client survey 2017: Responding to your feedback

Thank you everyone who participated in the 2017 library client survey.

You gave us some much appreciated feedback on what you value from the library. We heard you!

This Library guide will show you what we're working on now to make your library experience at CSU better.

Why did we survey you?

Every two years we run a Client Satisfaction survey to find out what library services are really helping you, and what library services you need us to improve.

Our performance is benchmarked and ranked on an overall average performance against 43 Australian and New Zealand university libraries.

We use feedback from this survey to improve our existing services and facilities, so we can help you study, research and work more effectively.

What is included in this guide?

This guide presents:

  • What you thought we did well;
  • Where you thought we could do better;
  • What we've done to improve our services since the survey.

You focused on these key areas in your feedback, so we're focusing on them too:

  • Resources
  • Services
  • Spaces.

We'll discuss the feedback and our response for all services, including all online services and campus libraries at Albury-Wodonga, Bathurst, Dubbo, Orange, Port Macquarie and Wagga Wagga.